Topics: Business, Career, Communication, Conflict Resolution, Organizational Change, Presentation Skills
Titles: Speaker, Trainer, Professor, Author
Areas: S. California; National
Dr. Patty Malone’s cutting-edge strategies can save companies millions a year as she shows how to communicate clearly in the workplace. Whether you’re handling everyday interactions or long-term projects, you’ll learn how to translate complex information into simple communications that everyone can understand. “Miscommunications cost companies millions of dollars each year,” says Patty, an expert in dysfunctional workplace communication, “but when you master how to communicate clearly between individuals, teams, departments, hierarchical levels, and generations, you save time and reduce costly mistakes.” You’ll leave Dr. Patty Malone’s interactive talks confident that you can make more money, save wasted time, and eradicate miscommunication!
Offered as keynotes, breakouts, seminars or workshops, retreats, trainings and Webinars, and customized for your group. Patti Malone is also available as a panel guest or moderator.
Increase Productivity and Profitability: The Power of Clear Communication
Unclear communication costs companies millions of dollars every year in wasted time, decreased productivity, missed deadlines, and employee turnover. This presentation shows companies where and how these communication breakdowns are likely to occur, from simple, everyday communication to major projects, and how to avert them.
Bridge the Silos: Communicate to Connect Across Teams
Do you have communication breakdowns and misunderstanding across teams? Does one team make a decision that impacts other teams and not clearly communicate it to them ahead of time? This presentation shows you how to open up communication across teams, bridge the silos, and shift the silo mindset to create a sense of cohesion and unity throughout the company. It will help your teams avert costly communication mistakes and develop strong collaborative skills for better problem-solving and decision-making.
Dealing with Difficult People: Communicate to Connect
Do you cringe knowing you are going to have to work with certain people? Do you feel like you want to avoid them at all costs? Clear communication can make the difference between a pleasant and a toxic environment, and between difficult and productive employees. Difficult people negatively impact productivity, morale, job satisfaction, and relationships with clients, all of which impact your bottom line. A small shift in how you are communicating with them can make a major impact on their behaviors and lead to a positive outcome. This in turn helps create a culture and work environment where people want to be.
Turn Destructive Conflict into Cooperation
Is conflict interfering with employee job satisfaction, slowing down production, and making the workplace environment unpleasant? Are people arguing, having personality clashes, or are some employees just difficult to work with? Conflict is contagious and can have a powerful negative impact on a company’s image. This presentation shows what steps to take to defuse conflict before it gets out of hand and how to turn destructive conflict into constructive conflict, which strengthens relationships, helps people get along, and improves the working environment.
Transform Resistance into Support During Organizational Change
Would you like to get employees on board when making a change in your organization instead of having them fight you every step of the way? Whether you’re introducing a new technology, a change in management, or a major restructuring or merger, employee reaction can make or break the success of the transition. Learn how and when to communicate the change, how to gain employee support, and how to avoid communication mistakes that alienate the workforce.
Backstabbing and Envy in the Workplace: Taming the Toxic Environment
Has someone at work ever stabbed you in the back? Do you work with anyone that is envious of you and out to get you? Backstabbing behaviors and envy in the workplace can be toxic and create an environment where people do not want to be. When employees exhibit behaviors such as spreading rumors, telling lies, taking credit for someone else’s work or ideas, sabotaging coworkers or the company, withholding information, or telling you one thing to your face and then doing something else behind your back, it infects the team and typically impacts other departments as well. This presentation will show you how to put a stop to this before it tears teams apart and damages morale.
Build Strong, Cohesive Teams
Are your team members making decisions and solving problems at peak efficiency to meet your organization’s needs and goals? You’ll learn what communication barriers can slow teams down, how to avert them, and how to stimulate critical, creative, and innovative thinking for better solutions. Specific steps are given to improve brainstorming and avoid groupthink, which can have expensive and dangerous consequences. You’ll learn how to build a team that communicates clearly, works more efficiently, and produces better results in a timely manner, which will save your company money.
From Complex to Clear Presentations
Do you have a technical or complex message you need to convey to an audience who may have trouble understanding it? Oftentimes the message is clear to the presenter, but not to the audience. This presentation shows companies how to present complex information clearly and concisely, and how to make complicated material simple and easy to understand. It also helps shy employees to speak with confidence, captivate the audience, and produce intended results, which translates into increased profitability.
Dr. Patty Malone is a leading authority in communication in the workplace, who is committed to helping organizations achieve powerful results, increase productivity, and profitability through clear productive communication. Companies waste $37 billion a year on miscommunication and misunderstanding. In today’s world of doing more, faster, and better with less, communication is no longer just a “soft” skill but the most important factor in increasing revenue and growing business. She specializes in helping companies prevent and clear up miscommunications, communicate effectively within and across teams to build strong cohesive teams and to unite silos, departments, hierarchical levels, generations and cultures.
Patty has more than 25 years experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV News Anchor. She currently teaches at California State University Fullerton and the University of California at Irvine where she teaches courses in all areas of organizational communication and conflict resolution. In addition she developed the curriculum (11 courses) for the Organizational Leadership and Communication Certificate Program at U.C. Irvine. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV News, talk show, and radio guest.
Partial List of Recent Clients for Speaking, Trainings, and Media Interviews
NHRA National Human Resources Association
PIHRA Professionals in Human Resources
AIA The American Institute of Architects
Private Capital Network (Angel Investors)
Society for Design Administration (Spotlight Speaker of the Year)
PMI (Project Management Institute):
L.A. Chapter (Dinner Meeting, New Leadership Meeting, and training of leadership)
Vancouver, Canada (Keynote)
West Coast Apparel Industry Group
Irvine Chamber of Commerce
IAAP International Association of Administrative Professionals Conference (Keynote)
PWU Professional Women United
An Empowered Woman
AAA Association for Accounting Administration
Junior League of Orange County
HR Star National Conference Los Angeles Convention Center (rated Top Speaker) 2014, 2015, 2016
HR Star National Conference San Francisco (rated Top Speaker) 2015, 2016
American Society of Irrigation Consultants (National Conference Keynote)
Texas Press Association Convention Keynote Speaker
PMI San Diego Annual Project Management Conference
Creating World Connections India
The Go Summit
Companies, TV and Radio
Ware Malcomb Architects & Design
La Follette Law Firm CBS (TV News Anchor)
Q-SEE ABC (TV News Anchor)
Capario LA Talk Live
Roy’s Restaurants The Real Orange Newscast (Guest Expert)
Glidewell Laboratories KABC Talk Radio
Cuningham Group Architecture Greg Mantell Talk Show
MARS Global Food
USDA Forest Service
Core Performance Concepts
Encompass Digital Media
HMWC CPA Firm